Returns & Exchanges
At Big Thief, we stand by the quality of our products and offer a 30-day return window for all unused items in their original packaging. Whether you need a different size or a full refund, our team is committed to making your exchange process seamless and hassle-free.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label and a return authorization slip to include inside your package.
Pack and Ship
Securely pack your items in their original box and drop the package off at any authorized carrier location within 7 days of receiving your label.
Receive Your Refund
After our warehouse team inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing